{"id":290,"date":"2014-02-10T11:00:17","date_gmt":"2014-02-10T11:00:17","guid":{"rendered":"http:\/\/www.sasamat.ca\/test\/?p=290"},"modified":"2014-02-10T18:45:49","modified_gmt":"2014-02-10T18:45:49","slug":"6-process-resources-for-measuring-b2b-content-marketing-performance-8","status":"publish","type":"post","link":"https:\/\/www.timwyatt.ca\/test\/?p=290","title":{"rendered":"6 Process Resources for Measuring B2B Content Marketing Performance"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignright  wp-image-37835\" style=\"border: 1px solid black;\" alt=\"performance level meter-gauge\" src=\"http:\/\/i1.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/measuring-performance-b2b-content-marketing.jpg?resize=219%2C161\" \/>You\u2019ve no doubt reviewed one of the Content Marketing Institute\u2019s\u00a0<a href=\"http:\/\/contentmarketinginstitute.com\/research\/\">research reports<\/a>\u00a0on Content Marketing Budgets, Benchmarks and Trends. As a B2B online marketing strategist, my focus is with its <a href=\"http:\/\/contentmarketinginstitute.com\/2013\/10\/2014-b2b-content-marketing-research\/\">B2B Content Marketing Research<\/a>\u00a0report, and one of the more important points I found lies within the organizational goals set for content marketing initiatives. Content marketing clients want to make sure their objectives are satisfying similar criteria as their peers\u2019 efforts.<span id=\"more-37833\"><\/span><\/p>\n<p>Here is the chart again for reference:<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37836\" style=\"border: 1px solid black;\" alt=\"chart-organizational goals-b2b marketing\" src=\"http:\/\/i2.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/cmi-b2b-content-organizational-goals.jpg?resize=498%2C523\" \/><\/p>\n<p>While this year\u2019s top content marketing goals shouldn\u2019t come as a surprise, in my mind, the biggest unanswered question is, <em>how can B2B marketers demonstrate goal completion?<\/em><em>\u00a0<\/em>In this article, I\u2019ll outline how to demonstrate B2B content marketing performance in association with three primary challenges: brand awareness, thought leadership, and engagement.<\/p>\n<h2>Brand awareness<\/h2>\n<p>Even though page performance metrics found in Google Analytics are strong indicators of B2B content marketing success (check out Andy Crestodina\u2019s\u00a0<a href=\"http:\/\/contentmarketinginstitute.com\/2013\/10\/content-optimization-questions-google-analytics-answer\/\">article<\/a>\u00a0for a more in-depth discussion on content optimization through Google Analytics), they don\u2019t fully illustrate the reach of the content that\u2019s developed and marketed. Here are important reporting options for content marketers benchmarking brand awareness.<\/p>\n<p><strong>1. Google Webmaster Tools\u2019 keyword report: <\/strong>Google continues to improve the information that\u2019s accessible to site owners in its Webmaster Tools suite, especially in the wake of significantly increased \u201cnot provided\u201d keyword referral data in Google Analytics.<\/p>\n<p>Marketers logged into Webmaster Tools can navigate to \u201cSearch Traffic\u201d \u2013&gt; \u201cSearch Queries,\u201d clicking the \u201cTop Pages\u201d tab, to get an overview of the approximate clicks and impressions in organic search results that web pages have received. The latter half helps define reach of your efforts.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37837\" style=\"border: 1px solid black;\" alt=\"search queries-graph\" src=\"http:\/\/i1.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/measurement-gwt-serp-results.jpg?resize=600%2C332\" \/><\/p>\n<p>Marketers should export and filter this report to find the web addresses associated with content marketing assets published. <strong>Take note:<\/strong> Webmaster Tool data is only accessible for the past 90 days, so you\u2019ll need to export information on a periodic basis if you want to build out trending information.<\/p>\n<p>Key measurement data to benchmark:<\/p>\n<ul>\n<li>Impressions<\/li>\n<li>Clicks<\/li>\n<li>Keywords associated to page (you can manually select each web page to view specific keywords that the page appeared for in search engine results)<\/li>\n<\/ul>\n<p><strong>2. Bing Webmaster Tools: <\/strong>Bing also provides similar data in association to Bing search engine results, and the information it makes available extends back for 6 months.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37838\" style=\"border: 1px solid black;\" alt=\"bing-page traffic image\" src=\"http:\/\/i1.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/bing-inbound-links.jpg?resize=600%2C299\" \/><\/p>\n<p>Once your site is registered, navigate from \u201cReports &amp; Data\u201d to \u201cPage Traffic\u201d to access this information.<\/p>\n<p><strong>3. Social media post performance: <\/strong>Social media platforms have significantly improved reporting data associated with activity measurement and benchmarking performance. These data points help prove reach and engagement of an organization\u2019s presence in an applicable social media community.<\/p>\n<p>B2B content marketers should seek to gain access to social media platform reports, to establish content marketing performance reports on content distributed in social media channels. Here is a basic breakdown on where to obtain the data, once logged into an applicable social media account:<\/p>\n<ul>\n<li><strong>Post performance in Facebook: <\/strong>Facebook insights have come a long way in offering actionable metrics to marketing managers and business owners. The most relevant locations for the measurement of content marketing asset performance include:<\/li>\n<\/ul>\n<p>o\u00a0\u00a0 Individual Post Performance (Page \u2013&gt; Insights \u2013&gt; Posts)<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37839\" style=\"border: 1px solid black;\" alt=\"individual post performance listing\" src=\"http:\/\/i0.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/facebook-post-performance.jpg?resize=600%2C300\" \/><\/p>\n<ul>\n<li>Comprehensive data exports at the page and post level, breaking out specific engagement details of social media activity<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37840\" style=\"border: 1px solid black;\" alt=\"export insights data\" src=\"http:\/\/i1.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/facebook-export-measurement.jpg?resize=600%2C392\" \/><\/p>\n<ul>\n<li><strong>Post performance in Twitter: <\/strong>Twitter also offers a free set of traffic metrics directly accessible via\u00a0<a href=\"https:\/\/analytics.twitter.com\/\" target=\"_blank\">Twitter Analytics<\/a>\u00a0and also from the \u201cTwitter Ads\u201d menu when logged into your Twitter profile.<\/li>\n<\/ul>\n<ul>\n<li>From the Twitter reporting dashboard, users can get information on the performance activity (favorites, replies, retweets) associated with Twitter updates created for up to the last 90 days or 500 updates.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><img decoding=\"async\" class=\"aligncenter size-full wp-image-37841\" style=\"border: 1px solid black;\" alt=\"twitter-recent tweets listing\" src=\"http:\/\/i2.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/twitter-posts-performance.jpg?resize=600%2C216\" \/><\/strong><\/p>\n<ul>\n<li><strong>Post performance in LinkedIn: <\/strong>For LinkedIn company page administrators, the social platform has begun incorporating a much more comprehensive set of metrics in the company insights section of LinkedIn Pages. Page administrators can get a better understanding of visitor types (in terms of professional level of experience), and impressions and engagement percentages of company updates.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37842\" style=\"border: 1px solid black;\" alt=\"company updates listing\" src=\"http:\/\/i0.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/linkedin-post-performance.jpg?resize=600%2C321\" \/><\/p>\n<h2>Thought leadership, and engagement<\/h2>\n<p>I bucketed thought leadership and engagement together because we use similar benchmarks for both in establishing performance success.<\/p>\n<p><strong>4. Social shares: <\/strong>The social media platform performance metrics detailed above provide a good indication of the visibility and engagement with your own social media posts, but what about the broader network? Paying attention to the volume of social sharing happening across platforms can be an important indicator for establishing improvements in thought leadership and broader engagement levels.<\/p>\n<p>Generally speaking, marketers want to take note of the social share volume content marketing assets have, in the specific social platforms they are using. For B2B marketers, common examples include:<\/p>\n<ul>\n<li>LinkedIn shares<\/li>\n<li>Twitter shares (and possibly the social profiles that shared content)<\/li>\n<li>Google+ updates<\/li>\n<li>Facebook shares and \u201clikes\u201d<\/li>\n<\/ul>\n<p>Here are a few resources that can aid in the aggregation of information associated to social media sharing:<\/p>\n<ul>\n<li>SharedCount\u00a0offers an easy-to-use interface for tracking social sharing metrics across content marketing assets. Simply input a web address in SharedCount to obtain various sharing metrics from Facebook, Twitter, LinkedIn, Google+, and more.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37843\" style=\"border: 1px solid black;\" alt=\"shared count-track url shares, likes, tweets \" src=\"http:\/\/i0.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/sharedcount-example.jpg?resize=600%2C274\" \/><\/p>\n<ul>\n<li>RavenTools\u00a0provides simple-to-evaluate dashboards for gaining insight into Twitter and Facebook metrics associated with reach of shares and mentions. In addition, marketers can track performance over time in an effort to assess comparative data across specific time frames.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37845\" style=\"border: 1px solid black;\" alt=\"twitter metrics example\" src=\"http:\/\/i2.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/raven-tools-twitter-metrics.jpg?resize=582%2C274\" \/><\/p>\n<p>Finally, we can explore more automated methods for maintaining content marketing performance reports on social sharing and analytics reporting, since these numbers obviously shift over time. It\u2019s possible to create your own automated reports using a combination of Google spreadsheets and API calls to Google Analytics and social media platforms. (To learn a bit more about this process, check out <a href=\"http:\/\/moz.com\/blog\/how-to-track-your-social-media-strategy\" target=\"_blank\">this article<\/a>, from Tom Critchlow of Distilled).<\/p>\n<p><strong>5<\/strong><strong>. Inbound link performance in webmaster tools: <\/strong>Both Google and Bing provide inbound link reports in their respective Webmaster Tool consoles. The value in measuring inbound link data lies with being able to establish the tie-in between quality content and attribution by third parties. You certainly want to know, and showcase, when your content is well-received by relevant audiences and influencers in your respective industries, by way of link references.<\/p>\n<p>In Google Webmaster Tools, the inbound link report can be found by navigating through \u201cSearch Traffic\u201d \u2013&gt; \u201cLinks to Your Site\u201d. From there, marketers can review third-party sites linking in, as well as specific inbound links on individual web pages.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37846\" style=\"border: 1px solid black;\" title=\"overview-all linked pages example\" alt=\"google-webmaster-inbound-links\" src=\"http:\/\/i1.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/google-webmaster-inbound-links.jpg?resize=600%2C280\" \/><\/p>\n<p>For Bing, a similar report can be found by navigating from \u201cReports &amp; Data\u201d to \u201cInbound Links.\u201d<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37847\" style=\"border: 1px solid black;\" alt=\"bing-inbound links example \" src=\"http:\/\/i2.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/bing-inbound-links1.jpg?resize=600%2C299\" \/><\/p>\n<p>There are commercial SEO programs that also provide inbound link data (with a level of free access also), most notably RavenTools (detailed above), Moz\u2019s\u00a0Open Site Explorer, and\u00a0Majestic SEO.<\/p>\n<p><strong>6. Web page referral reports: <\/strong>Don\u2019t forget to check out referral data in Google Analytics as well. While the broader \u201cAcquisition\u201d report on third-party referrals provides site-wide data, marketers should filter landing page information in an effort to identify the specific sources of traffic.<\/p>\n<p>To do this in Google Analytics, simply navigate, \u201cBehavior\u201d \u2013&gt; \u201cSite Content\u201d \u2013&gt; \u201cAll Pages\u201d and select the applicable web address. Once accessed, use the \u201cSecondary Dimension\u201d filter to choose \u201cSource\u201d which will provide insight into the specific domains that sent traffic to that web page.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-37848\" style=\"border: 1px solid black;\" alt=\"google analyitics  - pageview information\" src=\"http:\/\/i1.wp.com\/contentmarketinginstitute.com\/wp-content\/uploads\/2014\/02\/google-analytics-source-segment.jpg?resize=600%2C288\" \/><\/p>\n<p>Marketers can use this report to track references and inbound links, leveraging the information to ascertain what types of content third-party sites find the most valuable as well.<\/p>\n<p><em>Did I miss anything?<\/em>\u00a0How is your organization measuring the performance of B2B content marketing initiatives and their impact on brand awareness, thought leadership, and user engagement? I would love to read your perspective and feedback via comments below.<\/p>\n<p><em>For more tips, tools, and techniques for tracking and measuring B2B content marketing performance, check out CMI\u2019s eGuide on <\/em><a href=\"http:\/\/www.contentmarketinginstitute.com\/measuring-success\/\"><em>Measuring Content Marketing Success<\/em><\/a><em>. <\/em><\/p>\n<p><em>Cover image via <a href=\"http:\/\/www.bigstockphoto.com\/image-51867916\/stock-photo-performance-level-conceptual-meter\">Bigstock<\/a><\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019ve no doubt reviewed one of the Content Marketing Institute\u2019s\u00a0research reports\u00a0on Content Marketing Budgets, Benchmarks and Trends. As a B2B online marketing strategist, my focus is with its B2B Content Marketing Research\u00a0report, and one of&hellip;<\/p>\n<p><a class=\"readmore\" href=\"https:\/\/www.timwyatt.ca\/test\/?p=290\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-290","post","type-post","status-publish","format-standard","hentry","category-space","comments-off"],"_links":{"self":[{"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=\/wp\/v2\/posts\/290"}],"collection":[{"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=290"}],"version-history":[{"count":3,"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=\/wp\/v2\/posts\/290\/revisions"}],"predecessor-version":[{"id":315,"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=\/wp\/v2\/posts\/290\/revisions\/315"}],"wp:attachment":[{"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.timwyatt.ca\/test\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}